Privacy Policy
Last Updated: June 2025This Privacy Policy describes how Hire Himachal Cab ("Company," "we," "us," or "our") collects, uses, and protects information when you use our website hirehimachalcab.com and our taxi, car rental, and tour services operating across Himachal Pradesh, Ladakh, Kashmir, and other destinations in India. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information that you voluntarily provide when contacting us for booking inquiries or service-related communications. The categories of information we may collect include:
a) Personal Identification Information
- Full name as provided during booking or enquiry
- Contact telephone number
- Email address (if provided)
b) Booking and Travel Information
- Pickup and drop-off locations
- Travel dates and times
- Vehicle type preferences
- Number of passengers
- Destination and tour package selected
- Special requirements or requests
c) Communication Records
- Enquiry form submissions (via our website)
- WhatsApp messages and conversations
- Phone call records (as maintained by telecom providers)
- Email correspondence
2. Methods of Information Collection
We collect personal information through the following channels initiated by you:
| Enquiry Form | Available on tour package and destination pages on hirehimachalcab.com |
| Telephone | +91 62302 61947 |
| +91 62302 61947 | |
| hirehimachalcab@gmail.com |
Our website enquiry forms are powered by Web3Forms, a third-party form submission service. Data submitted through these forms is transmitted securely and delivered to our email inbox. We do not operate user registration portals or automated lead capture systems beyond the enquiry form.
3. Purpose of Information Use
The information you provide is used exclusively for the following legitimate business purposes:
- Processing and confirming your vehicle booking or tour package requests
- Communicating essential trip details including driver information, vehicle registration, and pickup schedules
- Providing customer support before, during, and after your journey
- Sending booking confirmations and trip updates via WhatsApp or SMS
- Responding to enquiries, complaints, or feedback submitted through forms or direct contact
- Maintaining booking records for operational and accounting purposes
We do not use your information for unsolicited marketing communications, promotional campaigns, or any purpose unrelated to the services you have requested.
4. Information Sharing and Disclosure
We share your personal information only to the extent necessary for fulfilling your booking:
a) Service Fulfillment
- Assigned Drivers: Your name, contact number, and pickup/drop locations are shared with the driver assigned to your trip.
- Partner Operators: For certain routes or vehicle categories not directly operated by us, booking details may be shared with our trusted partner cab operators to ensure seamless service delivery.
b) Third-Party Form Processor
- Web3Forms: Enquiry form data is processed and transmitted via Web3Forms servers. This service is used solely to deliver your enquiry to our inbox. We encourage you to review the Web3Forms Privacy Policy.
c) Legal Requirements
We may disclose information if required by law, court order, or governmental authority, or to protect our legal rights and the safety of our customers and employees.
We do not sell, rent, trade, or otherwise transfer your personal information to third parties for marketing, advertising, or any commercial purposes unrelated to our services.
5. Data Storage and Security
As a cab and tour service business, we implement the following data handling practices:
- Booking records are maintained in our internal operational systems
- Enquiry form submissions are delivered to our secured email inbox via Web3Forms
- WhatsApp communications are stored on WhatsApp servers in accordance with Meta's privacy policy
- Telephone records are maintained by respective telecom service providers
- We do not store credit card or debit card information. Payments are processed via Cash, UPI, or Bank Transfer only
Website Security: Our website employs HTTPS protocol with SSL/TLS encryption to ensure secure data transmission during browsing and form submissions.
6. Your Rights
You have the following rights regarding your personal information:
Right to Access
You may request information about personal data we hold concerning you.
Right to Rectification
You may request correction of inaccurate or incomplete information we hold about you.
Right to Erasure
You may request deletion of your personal data from our operational records.
Right to Object
You may opt out of receiving any communications from us at any time.
To exercise any of these rights, please contact us using the details provided in Section 9 below.
7. Cookies and Analytics
Our website uses Google Analytics (GA4) and Google Tag Manager to collect anonymised usage data such as pages visited, session duration, and traffic sources. This data helps us improve our website content and user experience.
- Google Analytics does not collect personally identifiable information
- You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on
- Standard browser cookies may be set by Google Analytics and Google Tag Manager for session tracking purposes
8. Third-Party Links and Services
Our website may contain links or references to third-party platforms:
- WhatsApp: Click-to-chat functionality redirects to WhatsApp, governed by Meta's privacy policy
- Google Maps: Location references may open in Google Maps, governed by Google's privacy policy
- Web3Forms: Enquiry form submissions are processed by Web3Forms
- Telephone Dialer: Click-to-call links activate your device's native dialer application
We are not responsible for the privacy practices of third-party services. We encourage you to review their respective privacy policies before use.
9. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Changes will be reflected on this page with an updated "Last Updated" date. As we do not collect email addresses through our website in an automated manner, we cannot guarantee direct notification of policy changes. We recommend reviewing this policy periodically.
Continued use of our services after any modifications constitutes acceptance of the updated policy.
10. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:
| Business Name | Hire Himachal Cab |
| Address | Mohin-Gopalpur Road, Sarkaghat, Mandi, Himachal Pradesh – 175007 |
| Phone / WhatsApp | +91 62302 61947 |
| hirehimachalcab@gmail.com | |
| Website | hirehimachalcab.com |
